We're Here to Help

Yes, it's OK to charge your bike in the rain - the vehicle inlet is weather resistant. If using the Electric Vehicle Supply Equipment (EVSE), ensure the outlet end is protected from the weather.

Make sure you are initializing payment with the charging station before you connect the charging cable to your LiveWire motorcycle. Once payment has been completed, turn the motorcycle ignition switch to the ON position, then connect the EVSE cable. Once the connection is successful and the bike is actively charging, you can switch the ignition back to off.

If the station fails to initialize charging, disconnect the EVSE and restart the process up to two more times to try and establish a proper connection.

You can plan custom rides - including points of interest and charging spots - in the free LiveWire mobile apps. Learn more about the LiveWire apps' features here.

LiveWire motorcycles are convenient to own: there's no engine oil to change, and no spark plugs, air filter or primary drive to service. Electric power also eliminates maintenance issues associated with ethanol gasoline and off-season storage. LiveWire motorcycles do require inspection or service of some mechanical and consumable items, such as (but not limited to) the drive belt tension, transmission fluid, brake fluid & brake pads, and tires, at recommended intervals and pre-ride. The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual.

An authorized LiveWire location can do service and warranty work on your motorcycle. Use our Locator to find a participating LiveWire location near you.

No, maintenance can be performed by the shop of your choice or by yourself as long as everything is performed per LiveWire specifications and follows the maintenance schedule in the owner's manual. Keep in mind that LiveWire locations have specific training on these vehicles and have access to all the highest quality OEM parts. For that reason, we still recommend letting a LiveWire location perform your vehicle's maintenance.

The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions.

You can reach out to our team of LiveWire Gurus and we'll offer you direct support. You'll find our contact details here. If you are having a mechanical issue with your LiveWire, you may also contact your local authorized LiveWire location to schedule an appointment to have your motorcycle looked at. Use the Locator to find a LiveWire location near you.

Visit the Safety Recall Information page to see open recalls for your vehicle. Additionally, any authorized LiveWire location can provide this information when you provide your Vehicle Identification Number (VIN).

You may view your owner's manual on our Resources page. A complete service manual can be purchased by contacting your local authorized LiveWire location or by visiting our Service Information Portal.

The S2 Alpinista can be charged at any compatible charging station, or with its included charge cord and a standard household outlet.

• Level 1 (standard household outlet): the S2 Alpinista can be charged from 0% to 100% in 8.4 hours 
• Level 2: the S2 Alpinista can be charged to 80% in only 78 minutes at public Level 2 charging stations found nationwide

The S2 Alpinista has 120 miles of city range, 89 miles of combined city and highway range and 71 miles of highway range at a sustained speed of 55 MPH. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

The S2 Alpinista weighs 434 lbs. For detailed specifications, visit the S2 Alpinista webpage.

The S2 Mulholland can be charged at any compatible charging station, or with its included charge cord and a standard household outlet.

• Level 1 (standard household outlet): the S2 Mulholland can be charged from 0% to 100% in 9.1 hours 
• Level 2: the S2 Mulholland can be charged to 80% in only 78 minutes at public Level 2 charging stations found nationwide

The S2 Mulholland has 121 miles of city range, 91 miles of combined city and highway range and 73 miles of highway range at a sustained speed of 55 MPH. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

The S2 Mulholland weighs 432 lbs. For detailed specifications, visit the S2 Mulholland webpage.

The S2 Del Mar can be charged at any compatible charging station, or with its included charge cord and a standard household outlet.

• Level 1 (standard household outlet): the S2 Del Mar can be charged from 0% to 100% in 8.4 hours 
• Level 2: the S2 Del Mar can be charged to 80% in only 78 minutes at public Level 2 charging stations found nationwide

The S2 Del Mar has 113 miles of city range, 86 miles of combined city and highway range and 70 miles of highway range at a sustained speed of 55 MPH. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

The S2 Del Mar weighs 436 lbs. For detailed specifications, visit the S2 Del Mar webpage.

The LiveWire ONE can be charged at any compatible charging station, or with its onboard charger cable and a standard household outlet.

• Level 1 (standard household outlet): 13 miles range per hour of charged
• Level 2: the LiveWire ONE can be connected to a Level 2 charge unit but will be charged at the Level 1 rate
• DC Fast Charge: the LiveWire ONE can be charged to 80% in only 40 minutes, and fully charged in one hour using DC fast charging stations found nationwide.

The LiveWire ONE can be charged at any compatible CCS Combo 1 station, the ubiquitous DC Fast Charging standard across the US. Check out Google Maps to see how many compatible charging stations are nearby. The free LiveWire mobile app also allows you to search for CCS Combo 1 charging stations.

The LiveWire ONE has 146 miles of city range, 95 miles of combined city and highway range and 70 miles of highway range. We estimate our riding range per the Motorcycle Industry Council's recommendations and the SAE J2982 test procedure.

LiveWire motorcycles are distributed exclusively through our authorized LiveWire locations and can also be purchased here on www.livewire.com. You can reserve your motorcycle purchase by building your ideal bike configuration and making a reservation here. We also offer a limited inventory of lightly used, fully warrantied ExFactory motorcycles for purchase at www.livewire.com/factory-fleet 

You can either start your LiveWire purchase online at www.livewire.com by placing a refundable $250 deposit, or you can visit a LiveWire location. You'll find a list of current LiveWire locations here.

Anyone can purchase a LiveWire motorcycle by visiting one of our LiveWire locations. If there is no location near you, you can purchase online here at www.livewire.com. Configure your bike here and place a no-obligation, refundable $250 deposit to initiate your purchase. Our team of Gurus will guide you through the process.

Yes, you may purchase a LiveWire motorcycle without a valid motorcycle license. However, a valid motorcycle license is required to legally operate a LiveWire motorcycle on the street.

On rare occasion you’ll find lightly used, fully warrantied ExFactory inventory available for purchase. Our ExFactory bikes were previously used for demos or display, and were maintained to our quality standards by in-house LiveWire technicians. Head over to our ExFactory page to reserve yours today, or sign-up to be notified when bikes become available.

Yes, LiveWire electric motorcycles offers fleet sales for government, campuses, events, and parks. Enjoy the rider & community benefits with our electric motorcycles. To learn more about our Fleet vehicles, cost of ownership benefits and success stories, visit our Fleet Vehicle Sales page today.

Use the Locator to find a LiveWire retail and service location near you.

We may be able to ship a LiveWire motorcycle to your door, depending on your location. Contact a LiveWire Guru to explore your options.

A tax credit is an amount of money that taxpayers can subtract from taxes owed to the government. A rebate is a return of a portion of a purchase price. To learn more about the details of the Federal Government Electric Vehicle Tax Credit, visit the IRS website from our Incentives page.

There are no active federal tax incentives available for LiveWire motorcycles or any 2-wheeled EVs right now. Local state incentives may still exist, however - check our Incentives page for the latest details. 

Potential government incentives are identified for informational purposes only. Availability and eligibility vary, may change without notice and are beyond the control of LiveWire. Eligibility and amount of credits and rebates depend on each personal situation. All customers should consult a tax professional and their state or federal agency for details and eligibility requirements.

Yes. You can apply for credit and get an instant decision online here. You can also apply for financing on your LiveWire purchase after placing a reservation online.

If you didn't receive a confirmation email, the application may not have gone through, or your email address may have been input incorrectly. To confirm submission, reach out to a LiveWire Guru through chat or by one of these methods.

No, however you may submit a new joint application for credit using the Online Application form.

LiveWire may use your contact information to contact you via phone or email to help complete your LiveWire purchase. Please see our Privacy Policy for additional information.

Income must reflect the applicant(s) name listed on the application. The following documents are considered acceptable:

• Pay stub - Must show company name, applicant's name and/or complete/partial Social Security number, dated within 30 days from the date submitted.
• Social Security Benefits - Most recent annual award letter from the Social Security Administration OR a bank statement* that is no more than 90 days old showing direct deposits from the US Treasury.
• VA Benefits - Most recent annual award letter from the VA Benefits Administration OR a bank statement* that is no more than 90 days old showing direct deposits from the US Treasury.
• Retirement / Pension - Most recent pension statement OR a bank statement* no more than 30 days old showing direct deposits from the provider.
• Leave and Earnings Statement (L.E.S.) - Must be from the last 30 days (government applicants only).
• Alimony or child support income - Court documentation stating the applicant is receiving the payments.
• Rental Income - Most recent year 1040 Tax Return with Schedule E.
• Self-employed (includes all 1099 employees) - Provide 1040 tax forms AND all accompanying schedules (current tax season, prior year) with the applicant's name on it.
• For bank statements where there is a joint account holder, we must be able to identify the recipient of the direct deposit on that line item in order to consider unless the joint account holder is also the joint applicant.

Warranty repairs must be performed by a LiveWire location in order to be completed at no cost to the vehicle owner. Please find a list of current LiveWire locations here.

• Be sure you have added your LiveWire bike to your profile on the LiveWire S2 App. Ensure your bike's VIN is correct. If the message on your motorcycle reads "inactive" or "activation required", follow the prompts in the App to activate your service.
• If your app indicates that data will populate shortly after your next ride, check in the "My Profile" section of the LiveWire App and go for a ride if needed.
• Ensure your bike is in an area that has cellular service and a GPS signal.

Software updates are rare, but take anywhere from 5 to 60 minutes. During this time, your bike will be immobilized.

Open your LiveWire S2 mobile app and select Profile -> Settings -> Notification. You'll always receive a notification if software updates for your bike are required.

To delete your LiveWire account, follow these steps:

1. Open the LiveWire S2 mobile app on your smartphone.
2. Tap the profile picture in the top-right corner.
3. Tap 'Delete Account' and reauthenticate to confirm your decision.

The account deletion will be processed immediately and will apply to anywhere that you use a LiveWire account.

Yes. You can instruct us to delete your personal data from our systems by sending an email to DataPrivacy@LiveWire.com. Please provide sufficient information with your request to allow us to verify that you are indeed the person who is requesting their data be deleted.

As of Dec. 11 2024, the LiveWire Connect service for the LiveWire ONE bike model was discontinued. This service had been offered for free to owners of the LiveWire ONE motorcycle. This change had no effect on your bike’s performance and all other features on your motorcycle will continue to operate normally.

Visit the Contact Us page for details on how to submit your idea.

• LiveWire Accessories, Stock Replacement Parts and Apparel purchased from the LiveWire Shop may be returned within 45 days of the ship date. Some restrictions apply.

• Items must be unused and in the original condition you received it and including the original packaging material, box or tags. Refund will not be processed if item is scratched, soiled or damaged due to wear or installation.

• We do not accept the return of lubricant, coolant, 12 volt batteries or J1772 cables.

• Your refund will be processed once we receive the returned items. Credit will be applied to your credit card or original payment method. It may take 5-10 business days for it to be posted to your account.

• LiveWire will send a prepaid shipping label to the original shipping address at no cost to you.

• We do not accept exchanges. Please start a return for the original item and place a new order.

• Orders may be cancelled if they have not been shipped yet. A full refund will be processed.

Email ecomorders@livewire.com or call 855-387-4337 to request a return or cancellation. Include your name and order number. We will send you a prepaid label to ship the items back to us. 

No, a valid motorcycle license is required to legally operate a LiveWire motorcycle on the street.

The Motorcycle Safety Foundation can help you find a new rider class in your area.

You can test ride a LiveWire electric motorcycle at one of our events, or choose a convenient location to take a test ride at one of our Retail Partners.